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Signing in

ToolboxFM runs at app.toolboxfm.com. Everyone signs in at the same address — your organisation is chosen after you sign in, not by a separate URL.

ToolboxFM always supports a password. There is no deployment-wide switch that turns passwords off, and the sign-in page accepts a correct password from anyone. Whether a password is enough is decided by each organisation, when you open it.

Anyone with an account can sign in with their email address and password. This is the default for a new organisation.

Once your account is connected to your organisation’s identity provider, the sign-in page sends you to the provider after you enter your email address. If you also have a password, you can choose to use it instead.

If your organisation requires single sign-on and you signed in with a password, opening it shows a page asking you to continue with your provider. Your password still works in any other organisation you belong to.

See Single sign-on for how to connect a provider and how to prove it works before you require it.

Requiring single sign-on is not a one-way door. Someone holding the Head Office role can always use their organisation with a password, even when it requires single sign-on.

This is deliberate. If your identity provider is misconfigured or down, the alternative is that nobody can administer the organisation at all.

Signing in sets a session cookie scoped to the application. Signing out, or an administrator revoking your access, takes effect immediately — sessions are stored server-side, not in a token that stays valid until it expires.